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Difficult Conversations (CD)

SKU# 48.23060A

Member: $26.95
Non-Member: $29.95

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Quick Overview

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigat


We attempt -- or avoid -- difficult conversations every day. Whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client, difficult conversations are something we all have trouble having.

From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:

  • Decipher the underlying structure of every difficult conversation
  • Start a conversation without defensiveness
  • Listen for the meaning of what is not said
  • Stay balanced in the face of attacks and accusations
  • Move from emotion to productive problem solving

Filled with examples from everyday life, Difficult Conversations will help you at home, on the job, or out in the world. It is a book you'll turn to again and again for advice, practical skills, and reassurance.

Additional Information
Name Difficult Conversations (CD)
SKU 48.23060A
Bought Together