More than a decade ago, The Gallup Organization used its database of more than 1 million employee and manager interviews to identify the dozen elements most important for sustaining high performance.

Ethics has no enemies, or so we all like to think. Yet the corporate landscape has been an ethical battleground in recent years,

'Building a High Morale Workplace' looks at what those in charge should do to develop a workplace environment that is upbeat and inspires commitment and high performance.

Whole system approach to cultural transformation, showing organizations how they can change their culture to become values-driven organizations that support their employees, their customers,their leaders, and ultimately drive effectiveness and profit.

Research shows that it costs five times as much to acquire a new customer as it does to keep an existing customer. Therefore, it is important for organizations to understand what they can do to build customer loyalty and keep their customers.

Cooking with Grease is a powerful, behind-the-scenes memoir of the life and times of a tenacious political organizer and the first African-American woman to head a major presidential campaign.