For many trainers, public speakers and presenters who have learned the do's and don'ts the hard way, this book will be like looking in a mirror, reminding them of those little mistakes that undermined otherwise solid training or presentations.

The Consultant's Big Book of Reproducible Surveys and Questionnaires is a value-packed collection of 50 easy-to-use diagnostic tools consultants can use to collect data from their clients, quickly make needs assessments, and offer diagnoses.

The Consultant's Scorecard is designed to address this crisis, and show both consultants and clients how they can track and measure the success of consulting and performance improvement projects, including the return on investment.