One third of all job applicants lie on their resumes. When these bad apples get hired, it means putting high turnover, low productivity, discipline problems, and legal nightmares on the payroll.

This new book is the only comprehensive guide available to the delicate art of reference checking. Managers, small company owners, and human resources professionals can stop troubles before they begin by using this book's dozens of proven techniques for getting at the truth. It shows readers how to:

detect lies or evasions on resumes and in interviews,

avoid illegal questions during the interview and reference-checking process,

get meaningful information from what references say -- and don't say, and

check public and official sources such as credit, criminal, and driving records -- even workers' compensation claims.