Policies and procedures -- they're what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as:
health and safety
human resources
office management
administration
quality
manufacturing
customer service
and
finance and accounting.
Readers will enjoy the unusually friendly, informal approach of this book. Loaded with examples, checklists, guidelines, quick tips, work plans, and forms, it is ready for immediate use. The book shows how to:
write (and design) documents clearly (so employees will understand and follow the policies)
plan, analyze, and research each element
help employees increase efficiency, reduce mistakes and frustration, and save time and money -- by providing clear guidelines to follow and
avoid legal mistakes that can get a company in trouble.
