Telling stories is a powerful way to make a point, especially when the stories are compelling, well constructed, and poignant. This book captures thought-provoking stories contributed by trainers, nationally- known speakers, consultants, business leaders, educators, and professional storytellers that help make challenging ideas and abstract concepts more memorable, even unforgettable. The stories are organized around major organizational development and training themes, such as leadership, diversity, teamwork, performance and coaching, and customer service. Accompanying each story are tips, debriefing questions, key points, and a follow-up activity to maximize its impact and learning potential.