Over 70% of the U.S. workforce is comprised of frontline, hourly workers, yet scant attention is paid to the best ways to interview and select for these positions. This one-of-a-kind book, written by an hourly employee recruiting, selection, and retention expert, will prove an invaluable tool to overworked managers and supervisors who have to interview on the fly.

The questions zero-in on the capacities and attitudes it takes to be successful in a frontline position. Step-by step pointers on how to plan and structure interviews ensure hiring personnel know how to position applicant to tell the truth. The results are better hiring decisions and lower hourly employee turnover.