In this video, you'll follow two dramatic story lines. One involves a small business, taking steps to formalize a review process for the first time. The other presents a large corporation, attempting to energize an existing system. Watch as two very different managers prepare for challenging review meetings--and see them apply skills that defuse tension and achieve the desired results.

Viewers learn:

• Steps you should be taking in your appraisal process.
  
• The advantages of sticking to a regular schedule.
  
• The importance of fairness and consistency.
  
• The nuts and bolts of formats and record-keeping.
  
• Methods of motivating the top producers.
  
• How to deal with under-performers.
  
• Skills for the face-to-face review meeting.
  
• The value of employee feedback.