In today's business world, understanding diversity is an important component to most organizations' success -- to manage diversity well is to understand how to meet the needs of all stakeholders in the firm. The easy-to-follow structure of this book takes the reader from the business case for diversity programs to the diversity return on investment (DROI) process and techniques. The book shows how to build a diversity scorecard that is aligned and linked with the overall organization's business strategy. The final part explores implementation issues involving strategic change procedures and includes techniques to avoid the pitfalls inherent in a diversity-based cultural transition process.