A powerful,seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss,child,or relationship partner?

Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally,psychologically,or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars,the techniques are geared toward getting people to lower their defenses,creating mutual respect and understanding,increasing emotional safety,and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations,and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how t

• Prepare for high-impact situations with a six-minute mastery technique
  
• Make it safe to talk about almost anything
  
• Be persuasive, not abrasive
  
• Keep listening when others blow up or clam up
  
• Turn crucial conversations into the action and results you want.