This helpful volume offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings. The Harvard Business Review Paperback Series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. Here are the landmark ideas that have established the Harvard Business Review as required reading for ambitious business people in organizations around the globe. Articles include: Management of Differences by Warren H. Schmidt and Robert Tannenbaum; The Team That Wasn't by Suzy Wetlaufer; Overcoming Group Warfare by Robert R. Blake and Jane S. Mouton; Negotiating with a Customer You Can't Afford to Lose by Thomas C. Keiser; Turning Negotiation Into a Corporate Capability by Danny Ertel; When Consultants and Clients Clash by Idalene F. Kesner and Sally Fowler; Five Ways to Keep Disputes Out of Court by John R. Allison; and Alternative Dispute Resolution: Why It Doesn't Work and Why It Does by Todd B. Carver and Albert A. Vondra.