HR thought leader, Scott Weston, PHD, SPHR, brings you his unique vision on how HR professionals can improve their contribution in their organizations and build the skills they need to function in the changing business environment where outsourcing, metrics, and return on on investment are all mission critical topics.

HR Excellence can be utilized by senior executives, middle managers, and front-line HR professionals alike, as well as HR generalists at small to medium organizations who find themselves buried in admistrative responsibilities. It’s an invaluable resource, highlighting the quality-improvement processes and analysis tools needed during all phases of HR improvement initiatives.

HR Excellence: Improving Service Quality and Return on Investment in Human Resources is a quick-start guide to improving HR operations, distilling a large volume of management science, quality, and process-improvement tools into something HR professionals can quickly grasp and put to use in HR today!