Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.

Contents Include:

• Because You're Human, You'll Have Conflicts
  
• Naming Your Conflicts
  
• How Do You React to Conflicts?
  
• What Causes Conflicts?
  
• You Can Prevent Some Conflicts!
  
• More Ways to Resolve Your Conflicts
  
• Learning from Your Conflicts