As customers, we have been served by people who quit but never left. As employees, we have been managed by bosses who quit, but managed to stay. As managers, we have managed people who physically attend, but mentally pretend. We call them— disengaged workers—a deadly virus that’s spreading throughout businesses worldwide. Let’s face it. No one takes a job intending to fail. No employer hires with the intent to fire. Both parties want only the best. They both want to succeed. So what happens?

Disengagement statistics are telling, but they don’t convey the entire story. You must look at the human issues behind the numbers.

That’s why much of I Quit But Forgot To Tell You is premised on Terri's real-life experiences—first as a professional in the field of retail, then as a retail strategist and advisor. The ideas and recommendations, however, are equally suited for all industries; they are straightforward, logical truths that utilize the logic of human nature to achieve the goals of both the individual and the organization.