We all grow up believing conflict is negative-something we should avoid if at all possible. This avoidance can derail leaders, managers, and organizations. In this book, leadership consultant and former hostage negotiator George Kohlrieser applies techniques from hostage negotiation to teach business people how to deal with conflict effectively, while ensuring one never becomes a psychological "hostage." Kohlrieser explains that it is only by putting the "fish on the table" (i.e., openly facing conflict) can we truly progress through difficult business challenges. He covers seven steps culled from his more than 25 years of working internationally, illustrated with examples and grounded in research:
Put the fish on the table
Learn to bond, even with your "enemy"
Do not hold yourself hostage
The power of talking, dialogue, and negotiation
The law of reciprocity
The person is never the problem
Mastering the mind's eye and visualizing success
