Building Profit through Building People shows human resource professionals one way to become successful strategic partners in their companies. The book also shows upper management how strategic HR contributes to the organization's financial success. Carrig and Wright review the theory of the value-profit chain and provide specific approaches for evaluating a company's progress at critical links in the chain. The book focuses on practical steps in implementing Value Profit Chain principles and illustrates the steps with real-life examples from experiences at SYSCO, Sears, and Continental Airlines. Electronic forms, such as the Work Climate Survey, Customer Survey, Goal Planning Worksheet, Front-Line Supervisory Development Program, and Human Capital Metrics, are available online at www.shrm.org.
In this book you will:
Learn how to measure the impact of staff quality on your company's bottom line
Get tools to build loyalty among your customers and your employees
Provides a step-by-step blueprint to link people and profit
Learn how to apply staff-building and profit-building techniques to your own company
See the best practices from five-star companies
