More than a decade ago, The Gallup Organization used its database of more than 1 million employee and manager interviews to identify the dozen elements most important for sustaining high performance. These were described in the popular First, Break All the Rules. This follow-up -- based on a much larger sample of 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages -- combines the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management.

12 follows successful managers in real-life situations as they harness employee engagement to rescue a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world. 12 explains in clear detail how to apply an understanding of human nature to transform any company -- as well as its managers and workers.

Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.