The Performance Consultant’s Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.
Table of Contents
Part One: Making the Transition.
1. Performance Consulting.
2. The Transition.
3. Costs.
4. Credibility and Influence.
5. Sustaining Change.
Part Two: Performance Consulting.
6. Environment and Norms.
7. Needs Assessment and Cause Analysis.
8. Interventions.
9. Measuring Results.
10. Measuring People Performance.
Index.
About the Author.
How to Use the CD-ROM.
