Nobody likes conflict, but you can't avoid it.  Top performers just like you face these issues every day.  If you know how to deal with conflict well, you can turn it into your biggest opportunity for success. 

The Top Performers Guide to Conflict is your essential conflict handbook, giving you the tools you need to manage change and come out on top.

• Face conflict head-on
• Resolve issues quickly
• Anticipate problems early
• Take charge in any situation
• Become an office leader

Table of Contents

Chapter 1:  Why Top Performers Have to Know About Conflict

Chapter 2:  Getting to the Real Source of Conflict

Chapter 3:  Recognizing Conflict and Making Wise Choices

Chapter 4:  Dealing with Difficult Subordinates, Peers, and Managers

Chapter 5:  Building Strength by Overcoming Adversity

Chapter 6:  Working Productively with Others

Chapter 7:  Managing, Mentoring, and Coaching Others Through Conflict

Chapter 8:  The GROWS Conflict Conversation Method:  A Simple Five-Step Model