Conflict––skillfully resolved–tends to develop more creative and vibrant organizations. To be viewed as a strategic business partner in your organization, you must develop your own conflict resolution skills and a reputation for leadership in this arena. Learn to welcome conflict as a precursor to change, trust-building and creativity.

Contents Include:

• Leading the Way: How to Leverage Conflict into Success
  
• The Leader as Detective: How to Uncover the Causes of Good and Bad Fights
  
• The Power of Purpose: How to Use Your Mission and Values to Embrace Conflict
  
• Five Beastly Conflict Coping Styles: How to Retrain Your Animal Instincts
  
• When the Pit Bull Attacks: How to Soften Their Bite
  
• When the Roadrunner Revs Up: How to Stop Others from Fleeing the Scene
  
• When the Golden Retriever Wags Its Tail: How to Teach “Just Say No!”
  
• When the Cobra Strikes: How to Tangle with a Triangulator
  
• When Eagles Take Flight: How to Develop the Sight and Skills to Soar
  
• A Creative Menagerie: How to Harness the Unique Styles
  
• The Top Ten Steps: How to Use Conflict to Your Advantage
  
• Prepare for Conflict: How to Move from Despairing to Preparing
  
• Grace Under Fire: How to Skillfully Confront Others
  
• Who's on First? How to Hear and Be Heard
  
• Welcoming a Different Opinion: How to Be Confrontable
  
• Making Changes Makes Waves: How to Swim, Not Sink
  
• The Dogfight Referees: How to Mediate, Facilitate, and Survive
  
• Avoid the Recount: How to Articulate a Clear Decision-Making Process
  
• Getting to Yes Without Going to War: How to Build Consensus
  
• Surfing the Waves of Conflict: How to Manage When the Conflict Tide Refuses to Recede
  
• Saving an Endangered Species: How to Incubate Eagles