Most managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common—and most difficult—questions about this vitally important but often misunderstood and misused tool, including:

• How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me?
  
• Which is more important—the results the person achieved or the way she went about doing the job?
  
• Is there such a thing as a perfect performance appraisal form?

Many of the answers include a Hot Tip or Red Flag: a note to the reader making a particularly insightful suggestion. This book helps supervisors and HR professionals ease the pain of performance appraisal and use the process effectively.