The Conflict Survival Kit provides a firm grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making and contains unique chapters on practice and application.
The Conflict Survival Kit provides strategies that can be used immediately in workplace situations. Case studies and role plays give readers practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft. It also gives readers a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making. Throughout the book, it addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation and more. It also includes resolution frameworks and models for these situations using a step-by-step process and introduces readers to important techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution. In addition, The Conflict Survival Kit provides a collection of specific skills, advice, activities, challenges and techniques which readers can apply immediately to workplace situations. It's designed for those who need instant skill building and practical methods for handling organizational and personal conflicts.
- Additional Information
- Bought Together