In today's increasingly diverse and ever-changing work environments, the old rules of conduct often don't seem to apply anymore. Customs vary, and language and cultural differences, not to mention evolving office hierarchies, are among the many factors making interaction an increasingly complex challenge. The Etiquette Edge offers a clear, commonsense approach to making courtesy, etiquette, and respect for others a competitive advantage in the workplace. Rather than dwelling on dry, nitpicky "rules," the book emphasizes appropriate, effective communication and behavior as a means to get ahead. Simply written and containing quizzes, checklists, and sidebar examples, the book shows readers how to: Recover from a major workplace faux pas
Handle sensitive e-mail and phone communications
Make a great impression on bosses, and get along with "enemies"
Deliver unwelcome information, including condolences
Manage confrontations with courtesy
- Additional Information
Name Etiquette Edge SKU 48.31577 Year published 2005 Page count 176 Publisher Amacom ISBN 9780814472422 Author Beverly Y. Langford Format N/A
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