For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint" slides.
- Additional Information
Name Customer Service Training SKU 48.16625 Year published 2002 Page count 224 Publisher ASTD ISBN 9781562863302 Author Maxine Kamin Format N/A
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