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Developing Effective Coaching Skills

Recertification Hours: 15
Approved for HR Credit

Intended Audience


  • Is a generalist or senior specialist.
  • Typically has 3-7 years of HR experience.
  • Manages projects or program.
  • Holds a formal title such as, but not limited to, HR Manager, Generalist, or Senior Specialist.



  • Consultation

Program Overview
This program of structured skill development enables HR professionals to learn and apply coaching techniques that more effectively increase leader and organizational performance. More important than technique alone, participants will also have direct experience as both “coach” and “coached,” through practice, observation, and feedback.

Participants will develop the self-awareness necessary to better assist the individual being coached—learning to listen and question deeply and accurately, and understanding their own perceptions, insights, and intuitions—so that the coaching approach becomes second nature.

Program Objectives
  • Build a foundation of coaching techniques and understand how to incorporate and make effective use of data and feedback.
  • Understand how to establish coaching agreements with internal clients and how to link coaching goals to business performance.
  • Create an open and flexible coaching relationship that includes the establishment of trust and respect.
  • Demonstrate active listening, the ability to ask powerful questions and effective communication techniques to provide the best experience for the person being coached.
  • Assist clients with the design and implementation of action steps to help them achieve their stated, desired goals.
  • Develop an effective coaching plan to manage the process and hold clients accountable for results.
  • Develop and practice effective coaching competencies.

Daily Schedule
Each Day: 8:30 a.m. - 5:00 p.m.

Questions? E-mail us at shrmeducation@shrm.org

**These are Seminar prices only and do not apply to the courses offered at SHRM conferences.

Transfers and Cancellation


Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail or fax, no later than 10 business days before the program start date. You may transfer into another program that will be held before December 31, 2014. If you are unable to attend the program to which you transfer, you may send a replacement. If you are unable to send a replacement, you forfeit your registration fee. All transfers must be made in writing using our online form or can be faxed to +1.703.535.6490.


All cancellations must be in writing using our online form or can be faxed to +1.703.535.6490. Should the program be cancelled, SHRM is not responsible for any penalty incurred by purchasing a nonrefundable airline ticket or related travel/personal costs. Confirmed registrants may cancel and receive a full refund minus a $250 administrative fee up to 10 business days before the program. If you find that you are unable to attend and it is less than 10 business days before the program start date, you may send a replacement to attend in your place. If you are unable to send a replacement, you forfeit your registration fee.

Delivery Options & Fees

Availability: Sold Out

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  • Ways to Register
  • On-Site Training
703.548.3440, option #3
800.283.7476, option #3
(U.S. only)
Fax registration: (703) 535-6490 Fax
Mail registration: SHRM Seminars, PO Box 79482, Baltimore, MD 21279-0482

SHRM Seminars
PO Box 79482
Baltimore MD 21279

Registration Details