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Providing a structured approach for HR professionals, this case study rich book instructs managers and business leaders how to use analytics to connect employee data to business outcomes. Practical and informative, Investing in What Matters emphasizes the direct impact of employees on business outcomes. A flexible approach that can be tailored to any organization guides HR personnel through the process of gaining senior leadership buy-in, identifying opportunities in the workforce, building data-driven solutions and calculating return-on-investment. From driving sales to decreasing turnover, this process transforms the workforce into a business' biggest asset.

Table of Contents:

Foreword by Lea N. Soupata

Preface

SECTION I: SETTING THE COURSE

Chapter 1. The Invisible Lever^TM

Chapter 2. The State of Organizations Today

Chapter 3. Putting the Business Partner RoadMap^TM to Work: A Case Study

SECTION II: DEMONSTRATING THE VALUE

Chapter 4. Increasing Sales Revenue

Chapter 5. Increasing Sales Revenue: A Case Study

Chapter 6. Driving the Balanced Scorecard/Productivity

Chapter 7. Powering Productivity: A Case Study

Chapter 8. Decreasing Turnover

Chapter 9. Finding Root Causes and Solving Turnover: A Case Study

Chapter 10. Driving Results: A Case Study for Small-to-Medium-Sized Organizations

SECTION III: GETTING IT DONE

Chapter 11. Breaking Down Data Silos to Drive Results

Chapter 12. Bringing Data Together to Find Solutions

Chapter 13. Creating Metrics that Drive Results

Chapter 14. The Front-Line Manager's View

Chapter 15. Invisible Levers for External Business Challenges

SECTION IV: TRANSFORMING HUMAN RESOURCES

Chapter 16. Setting HR Strategy

Chapter 17. HR's "Seat at the Table"

Chapter 18. Trusted Advisor Status Chapter 19. Concluding Remarks

About the Authors: Scott P. Mondore, Ph.D., is a cofounder and managing partner of Strategic Management Decisions, LLC. Scott has significant experience in the areas of corporate strategy, talent management, measurement, customer experience, and organizational development. He has worked for years in internal management and consulting positions across a variety of industries, including transportation, healthcare, manufacturing, utilities, and hospitality. Shane S. Douthitt, Ph.D., is a cofounder and managing partner of Strategic Management Decisions, LLC. Shane has a breadth of experience in the areas of measurement, talent management, executive assessment and coaching, and organizational development. He has practical experience across a variety of industries, including banking, manufacturing, utilities, pharmaceuticals, and information technology.