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Conflict Management Skills

Recertification Hours: 7

Intended Audience & Competency
Intended Audience - All Levels
Early Career
  • Is a specialist in a specific support function or a generalist with limited experience.
  • Typically has 0-2 years of HR experience.
  • Holds a formal title such as, but not limited to, HR Assistant, Junior Recruiter, or Benefits Clerk.

  • Is a generalist or senior specialist.
  • Typically has 3-7 years of HR experience.
  • Manages projects or program.
  • Holds a formal title such as, but not limited to, HR Manager, Generalist, or Senior Specialist.

  • Is a very experienced generalist or specialist.
  • Typically has 8-14 years of HR experience.
  • Holds a formal title such as, but not limited to, Senior Manager, Director, or Principal.

  • Usually one of the most senior leaders in HR.
  • Typically has 15 or more years of experience.
  • Holds the top HR job or VP role in the organization.

Competency - Relationship Management

Program Overview
HR professionals will learn how to assess and manage conflict in the workplace while fostering a work environment conducive to effective discussions.

As conflict management represents a key competency for HR professionals, participants will measure their own perceptions of conflict, learn to identify the sources of conflict, and identify early warning signs of destructive conflict in order to develop positive alternatives. From identifying one’s individual conflict-handling mode to coaching others to resolve conflicts, this interactive program provides HR professionals an experience that will help them acquire the confidence needed to facilitate a conflict discussion between individuals and groups.

Program Objectives
  • Assess their individual methods of managing conflict.
  • Understand the various styles in which others handle conflict.
  • Identify the sources and warning signs of potential conflict early on.
  • Execute methods for successful conflict discussions, coaching others to manage conflicts effectively, and facilitation of conflict discussions.
  • Understand the nature and causes of workplace conflict and how to create a positive environment for management.

Daily Schedule
8:30 a.m. - 5:00 p.m.

Questions? E-mail us at shrmeducation@shrm.org

**These are Seminar prices only and do not apply to the courses offered at SHRM conferences.

Delivery Options & Fees

1-Day Seminar

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Apr 18, 2014
Alexandria, VA, USA
Member: $795.00
Non-Member: $1,070.00

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703.548.3440, option #3
800.283.7476, option #3
(U.S. only)
Fax registration: (703) 535-6490 Fax
Mail registration: SHRM Seminars, PO Box 79482, Baltimore, MD 21279-0482

SHRM Seminars
PO Box 79482
Baltimore MD 21279

Registration Details

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Fax registration: (703) 535-6490 Bring this program to your
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or +1-703-535-6496